Insurance Claim Lodging

Fast, accurate insurance claim submissions for strata schemes — with less stress, fewer delays, and professional follow-up

Service Overview

When unexpected damage or loss occurs at your strata property — whether it’s a roof leak, water ingress, storm damage, or vandalism — filing an insurance claim correctly and promptly can make all the difference in avoiding delays and disputes.

But the claims process isn’t always straightforward. You’re expected to gather the right evidence, provide contractor quotes or invoices, complete technical forms, and meet strict insurer deadlines — all while coordinating repairs and keeping owners informed.

Our Insurance Claim Lodging service takes that burden off your plate. We prepare and submit the claim on your behalf, ensuring every document is included and every box is ticked. We liaise with your insurer or broker, track progress, and help move things along — so you can focus on the repair work, not the red tape.

Perfect for self-managed schemes, busy committee members, and overloaded strata managers who need administrative support to get the job done quickly and correctly

What’s Included

End-to-End Claims Administration

Claim Form Preparation & Submission

We complete the insurer’s or broker’s claim form on your behalf, ensuring all required fields are accurate and professionally worded — reducing the risk of processing delays or rejections.

Review and Collation of Supporting Evidence

We organise and review all relevant documents, including:

Incident descriptions and dates
Photographs of the damage
Contractor quotes, reports, or invoices
Proof of emergency works (if applicable)
Strata meeting minutes or approvals (if required by your insurer)

Submission to Insurer or Broker

We submit your completed claim and attachments directly to your nominated insurance contact, or an insurance contact we nominate and confirm receipt.

Claim Tracking and Reference Confirmation

We follow up to obtain a claim reference number and confirm that the claim has entered the insurer’s assessment pipeline.

Communication Management

If the insurer requests additional documents, clarification, or further evidence, we coordinate and respond on your behalf.

Final Summary Report

Once the claim has been submitted (and, if available, processed), we provide a summary report for your records including:

Claim reference number
Submission date
Attachments provided
Status update or decision (if known)

Why Choose Our Insurance Claim Service?

Save Time and Reduce Hassle

Preparing an insurance claim can take hours of admin work. We streamline the process, reduce your workload, and help avoid delays caused by missing documentation.

Avoid Common Mistakes and Omissions

Insurers often reject or delay claims due to unclear information or missing evidence. We know exactly what to include — and how to present it professionally.

Stay Informed Without Chasing

We manage follow-ups and communication with your insurer or broker, so you’re not left wondering what’s happening with your claim.

Tailored to Minor and Moderate Claims

Ideal for everyday strata issues such as storm damage, burst pipes, leaks, or property damage — without the need for costly legal or loss assessor support.

Perfect for Self-Managed Committees or Smaller Managers

You get professional support without needing in-house staff or large admin systems — just a clean, efficient, pay-as-you-go solution.

Pricing

(Including GST)

Simple Claims: $250

For straightforward incidents with clear evidence and minimal correspondence — such as roof leaks, storm damage, or vandalism.

Complex Claims: from $480

For matters involving multiple owners, multiple quotes or contractor reports, significant damage, or lengthy correspondence.

Follow-Up or Ongoing Support: $120/hour

For additional correspondence, post-submission negotiation, supplementary documentation, or extended claim monitoring.

Bundle this service with:

Insurance Quote Coordination (to collect compliant quotes or renewal comparisons)
Work Order Management (to coordinate emergency or scheduled repairs related to your claim)

Ask us about combined service pricing for complete claims support.

How It Works

Send Us the Incident Details

Provide a short description of the incident, the date it occurred, and any documents you already have (photos, quotes, invoices, committee approvals, etc.).

We Prepare and Submit the Claim

We complete the insurer’s or broker’s claim form, compile your evidence into a professionally formatted submission, and lodge it on your behalf.

Confirmation and Reference Number Issued

We follow up to confirm receipt of the claim and obtain your claim number. You’ll receive an email confirming it has been successfully submitted.

Ongoing Communication and Follow-Up

If the insurer requests anything further — like updated quotes, additional photos, or clarification — we coordinate and respond accordingly.

Final Summary Sent to You

We prepare and send a full summary for your records, including the claim reference, submission timeline, attachments lodged, and current status or outcome (if available).

Related Strata Services

Book This Service

Need to lodge an insurance claim without the paperwork headache?

We’ll prepare, submit, and follow up — professionally and promptly.