Debt Recovery Support

First-step levy recovery without the legal fees

Service Overview

When owners fall behind on levies, your building’s ability to pay for insurance, maintenance, and day-to-day operations is immediately impacted. But involving lawyers or debt collectors too early can create unnecessary costs, tension, and delay.

Our Debt Recovery Support service helps you take effective, professional steps to recover unpaid levies before resorting to legal action. We provide clear, tailored communication and structured follow-up — giving your committee the tools to act firmly and fairly while remaining fully compliant with your NSW strata legislation.

Perfect for self-managed schemes, strata committees, and smaller strata managers who want to manage arrears consistently, reduce conflict, and maintain financial stability.

What’s Included

Core Services

Drafting of Reminder Notices or Overdue Letters

Professionally written first and second notices for owners in arrears — tailored to your preferred tone (courteous, neutral, or firm). These include:

Details of overdue contributions
Reference to relevant by-laws or legislative requirements
Reminder of consequences for continued non-payment

Preparation of Payment Plan Agreements

Custom payment plan templates that outline repayment terms, deadlines, interest (if applicable), and owner acknowledgment — formatted for owner signature and committee tracking.

Summary of Outstanding Arrears

A clear, itemised breakdown of amounts owing, due dates, interest calculations (where applicable), and historical payments. Helps owners and committees understand exactly what’s owed.

Arrears Ledger Review (if provided)

If you supply a ledger or financial report from your system, we’ll review it for accuracy, flag inconsistencies, and ensure the notices align with your records.

Notice of Intent to Escalate (Optional)

A final warning letter stating your committee’s intent to refer the matter to formal recovery or legal action if payment is not made by a certain date — professionally worded to prompt resolution without triggering premature legal action.

Why Choose Our Debt Recovery Support?

Early Intervention, Lower Cost

You don’t need to pay for a lawyer or debt collector just to send a first notice — we help you recover funds without the legal overhead.

Professional Presentation

Every notice is clearly written, properly formatted, and tailored to strata context — showing owners that your committee is serious and organised.

Consistent, Structured Arrears Management

Establish a repeatable process your committee can use again and again — we even offer editable templates for future use.

Customised Tone & Flexibility

Notices can be written in the tone that suits your approach: polite and collaborative, or firm and directive.

Supports Your Legal Options Later

If legal recovery becomes necessary, your paper trail will already be clear and well-documented — increasing the likelihood of a successful outcome.

Output & Formats

All documents are provided in PDF (ready to issue) formats
Documents can be formatted for email or postal issue
Clear naming conventions and version control for easy filing and recordkeeping

Pricing

(Including GST)

Flat Rate per File: $300

Includes:

Up to 2 notices per lot (e.g. reminder and final notice)
1 custom payment plan agreement

Ongoing Support or Follow-Up: $120/hour

For additional notices, payment plan tracking, ledger reconciliation, or updates.

Combine this service with:

Levy Notice Drafting (to issue updated contribution notices)
Tribunal Preparation (for unresolved cases escalated to NCAT).

Ask us about bundled pricing for a complete recovery pathway.

How It Works

Submit Arrears Information

Send us either your arrears ledger, contribution history, or a list of lots with overdue balances and known due dates.

Choose Your Preferred Approach

Let us know whether you want to start with a soft reminder, a firm overdue notice, a payment plan offer, or go straight to final notice. We’ll also confirm your state’s legislative requirements around recovery procedures.

We Draft the Notices and Documents

You’ll receive:

Professionally written notices tailored to your scheme and owner profile
Optional payment plan template or final warning letter
A summary of arrears and steps for your committee to take

Review and Issue

You can review the documents and send them out yourself, or ask us to format for email or postal distribution.

Monitor and Escalate (if needed)

If the issue isn’t resolved, we can prepare a final notice of intent to escalate or support you with referral to legal recovery or tribunal proceedings.