Strata Issue Advice Service (NSW)

Service Overview

Strata issues often become stressful and time-consuming when a committee is unsure who is responsible, what the legislation requires, or what steps must be taken.

Whether the problem involves repairs, by-laws, access disputes, insurance confusion, noise issues, or unclear responsibilities, most self-managed schemes just need clear direction so they can move forward confidently.

Strata On Demand provides a structured, written assessment of your strata issue — explaining the responsibility, the correct process under NSW legislation, and the exact next steps your committee should take.

Ideal for self-managed schemes seeking accuracy, compliance, and a practical resolution pathway.

What’s Included

Issue Review & Assessment

Review of your issue, including photos, emails or supporting documents
Determination of who is responsible (owners corporation vs lot owner)
Assessment against NSW strata legislation and standard industry practice
Identification of whether an ordinary, special or unanimous resolution is required
Guidance on whether insurance should be involved

Recommended Actions & Next Steps

Clear, step-by-step instructions to resolve the issue
Required motions, notices or approvals (if applicable)
Suggested communication wording for owners/tenants
Template text for emails or notices
Advice on when to engage trades or specialists

Documented Guidance

Summary of the issue
Responsibility outcome
Required process under legislation
Next steps with optional supporting services
Delivered in a professionally formatted PDF for sharing with the committee

Plus more

Why Choose Our Issue Advice Service?

Clear direction on repairs, disputes, maintenance, and by-law issues
Avoid disputes by providing owners with neutral, structured explanations
Comply with NSW legislation before taking actions or passing votes
Save time and prevent delays by understanding responsibilities upfront
Ideal for multi-lot problems like leaks, damage, noise, or shared services
Perfect for committees transitioning to self-management

Pricing

(Including GST)

Strata Issue Advice Service: $180 flat fee

Includes document review, responsibility assessment, written guidance and recommended steps.

How It Works

1. Send us the issue details

Provide a description, background, supporting documents and any relevant communication.

2. We assess the issue

Responsibility is determined, required steps are identified, and legislation is considered.

3. You receive written guidance

A structured PDF with responsibility outcome, required process, and recommended next steps.

4. Optional add-ons

Add supporting services such as notices, minutes, agendas or claim lodging only if required.

Related Strata Services

Helpful Guides

Book This Service

Get clarity, reduce conflict, and resolve your issue correctly the first time.

Book a skilled, impartial chairperson to ensure your Book Issue Advice is run professionally, fairly, and in full compliance with the law.